Office Address : Venloer Straße 151–153, 50672 Cologne, Germany
Phone Number : +49 69 69 60
Official Website : http://www.lufthansa.com
Email Address : imprint@lufthansa.com
Behind every successful airline company is always a head office where critical decisions are made to guide its future. The Lufthansa Head Office, which is in Cologne, Germany, acts as the corporate headquarters for Deutsche Lufthansa AG.
Although Lufthansa’s corporate office is in Cologne, the company’s key flying operations happen from its Frankfurt and Munich bases. All these work together to ensure that Lufthansa achieves its worldwide operations, innovations, services, and sustainability.
The Lufthansa Corporate Office serves as the nerve center of the airline’s administration. Be it any query about the head office or you wish to learn about the way Lufthansa runs its worldwide operations, all that can be found in the lines ahead.
| Information | Details |
| Official Company Name | Deutsche Lufthansa AG |
| Lufthansa Head Office (Registered Office) | Venloer Straße 151–153, 50672 Cologne, Germany |
| Head Office City | Cologne, Germany |
| Official Website | www.lufthansa.com |
| Lufthansa Group Website | https://www.lufthansagroup.com/ |
| Company Registration | District Court of Cologne, HRB 2168 |
| Corporate Headquarters Function | Central administrative office responsible for corporate governance, strategic management, and business oversight. |
| Primary Operational Hubs | Frankfurt Airport (FRA) and Munich Airport (MUC) |
| Customer Contact Number | +49 69 69 60 (General Contact) |
| Registered Office Address | Deutsche Lufthansa AG, Venloer Straße 151–153, 50672 Cologne, Germany |
| Executive Board Chairman | Carsten Spohr |
| Business Segments | Passenger Airlines, Logistics, and MRO (Maintenance, Repair & Overhaul) |
Take help from the map given below to find the Lufthansa Corporate Office in Cologne, Germany, easily. The map is beneficial for visitors in determining the exact location, sightseeing, and planning an easy route before visiting the corporate office.
Need to get in touch with Lufthansa? Whether you have a corporate inquiry, need general assistance, or want to share feedback, the official contact details below will help you connect with the right team quickly and conveniently.
| Contact Information | Details |
| General Telephone | +49 69 69 60 |
| Official Email Address | imprint@lufthansa.com |
| Telephone Availability | Monday–Friday: 08:00–17:00 (Local Time) |
| Customer Support | Available through the official Lufthansa Help & Contact page |
| Feedback & Complaints | Submit requests through the official Lufthansa Feedback page |
Checking Lufthansa flight status is now easy through the Lufthansa website at lufthansa.com. Simply input the flight number or route into the Flight Status feature and get immediate updates on the departure time, gate details, arrival details, and any changes to the schedule.
It is also possible to use the Lufthansa app that you can download on your phone for easy access to your flight status. The app gives push notifications on gate changes, boarding times, and delays, among other information.
The Lufthansa online check-in process is available worldwide 23 hours before departure through lufthansa.com or via an app in different languages for international passengers in all countries.
At airports, check-in procedures differ from one airport to another. At major airports such as Frankfurt, Munich, New York, and Singapore, self-service check-in machines are provided, along with special check-in counters. At regional airports, there are regular check-in counters.
Lufthansa provides dedicated customer service phone numbers for travelers across North America, Europe, Africa, Asia, the Middle East, and Oceania. Use the country-specific contact details below to reach the appropriate support team for reservations, flight assistance, baggage inquiries, and other travel-related services.
| Region | Country | Phone Number |
| North America | United States | +1 (516) 738-44221-800-645-3880 (Toll-Free) |
| Canada | 1-866-806-8068 | |
| Europe | Germany | +49 69 697 6577 00+49 69 86 799 799 (General) |
| United Kingdom | 020 7412 0007 | |
| Austria | +43 810 1025 88 | |
| Belgium | +32 78 155 328 | |
| Bulgaria | +359 2 935 8207 | |
| Croatia | +385 72 220 220 | |
| Czech Republic | +420 225 439768 | |
| Denmark | +45 3515 8005 | |
| Hungary | +36 1 429 2209 | |
| Netherlands | +31 20 7218908 | |
| Norway | +47 235 00101 | |
| Poland | 022 51 23 913 | |
| Portugal | 21 060 8036 | |
| Sweden | +46 851 99 3091 | |
| Albania | +355 44540162 | |
| Bosnia-Herzegovina | +387 552 33975 | |
| Macedonia (FYROM) | +389 2 3207 645 | |
| Montenegro | +382 20 405852 | |
| Serbia | +381 11 4300171 | |
| Slovenia | +386 18888828 | |
| Russian Federation | +7 495 705 92 84 | |
| Africa | Egypt | +2 02 25803568 |
| Algeria | +213 21 435 760 | |
| Angola | +244 222 311 223 / 153 | |
| Equatorial Guinea | +240 333 09 2827 | |
| Ethiopia | +251 115 515 666 | |
| Ghana | +234 1 4612222+234 1 4606251 | |
| Asia | India | 000800 4407 031 (Toll-Free) |
| China | +86 4008 868 868 | |
| Hong Kong | +852 2868 2313 | |
| Japan | +81 363628114 | |
| South Korea | +82 23 48 31049 | |
| Thailand | +66 2 654 6800 | |
| Middle East | Israel | +972 (0) 3 927 2021 |
| Bahrain | See official website | |
| Oceania | Australia | +61 (0) 280 989 008 |
| New Zealand | +64 (0) 996 610 61 |
The Lufthansa Corporate Office supports a wide range of passenger-related matters that require corporate oversight or specialized assistance. While routine requests are often handled by customer service, the headquarters oversees policies, escalated concerns, and essential travel-related services.
| Passenger Inquiry | Purpose |
| Flight Reservations | Assistance with booking and ticket-related inquiries. |
| Flight Changes | Support for modifying travel dates, routes, or schedules. |
| Flight Cancellations | Guidance on cancelling bookings and applicable policies. |
| Refund Requests | Help with eligible ticket refunds and refund status. |
| Flight Status | Information regarding flight schedules, delays, and cancellations. |
| Check-in Assistance | Support for online and airport check-in procedures. |
| Baggage Services | Help with delayed, lost, damaged, or excess baggage inquiries. |
| Special Assistance | Services for passengers with reduced mobility or medical needs. |
| Unaccompanied Minors | Information about travel services for children flying alone. |
| Seat Selection | Assistance with selecting or changing seats, where available. |
| Travel Documents | Guidance on passport, visa, and destination travel requirements. |
| Pet Travel | Information on traveling with pets and transport guidelines. |
| Group Bookings | Support for group travel reservations and related services. |
| Miles & More Program | Assistance with membership, miles, rewards, and account inquiries. |
| Customer Feedback & Complaints | Escalation of service feedback, compliments, and complaints. |
| In-flight Services | Information about meals, entertainment, and onboard amenities. |
| Airport Lounge Access | Guidance on lounge eligibility and access options. |
| Flight Disruptions | Assistance during delays, cancellations, missed connections, or rebooking situations. |
Whether you need help with booking a flight, checking your flight status, requesting a refund, reporting baggage issues, or arranging special travel assistance, the following verified Lufthansa contact numbers can help you reach the appropriate support team quickly.
| Purpose | Phone Number (Verified) | Region / Availability |
| General Sales & Reservations | +49 (0)69 86 799 799 | Global • 24 hours, 7 days |
| Flight Information & Status | +49 (0)69 86 799 799 | Global • 24 hours, 7 days |
| International Sales & Service | +49 (0)69 86 799 799 | Global Hotline (Germany-based) |
| Miles & More Members | +49 (0)69 86 799 799 | Germany / Global |
| Refund Status & Requests | +49 (0)69 86 799 799 | Global • Also via “My Bookings” |
| Baggage Enquiries / Lost & Found | +49 (0)69 86 799 799 | Global • Also via WorldTracer |
| Accessible Travel / Special Assistance | +49 (0)69 86 799 799 (Contact at least 48 hours before departure) | Global |
| Accessible Travel (USA Only) | +1 (516) 738-4422 (Contact at least 72 hours before departure) | USA |
| TTY (Hearing Impaired – USA) | Dial 711 → +1 (516) 738-4422 | USA Only |
| Lufthansa Holidays / Packages | +49 (0)69 86 799 799 | Global |
| USA Customer Relations | +1 (516) 738-4422 | USA • Business Hours (EST) |
| Corporate / PartnerPlusBenefit | +49 69 697 6577 00 | Germany • Mon–Fri, 08:30–17:30 |
| Head Office Switchboard (Frankfurt) | +49 (0)69 696 0 | Germany • Business Hours |
| Media / Press / Corporate Communications | +49 (0)69 696 2999 | Germany • Business Hours |
| Lufthansa Cargo Enquiries | +49 (0)69 696 0 | Germany • Via Switchboard or Lufthansa Cargo |
Conclusion
To summarise, if you need any information about official matters, support, or anything from the corporation, then you must definitely contact the Lufthansa Head Office. The passengers can rest assured that the official sources at the Lufthansa Head Office will guide them in the right way.
FAQs
Lufthansa’s head office is located in Cologne, Germany, while many operational departments are based near Frankfurt Airport. Together, these locations support the airline’s corporate management and daily operations.
You can contact Lufthansa through its official customer service phone numbers, online contact forms, live chat, or the “My Bookings” section on the official website for travel-related assistance.
The head office primarily manages corporate operations. For flight bookings, ticket changes, refunds, baggage issues, and travel assistance, passengers should contact Lufthansa’s dedicated customer service team.
Yes. Lufthansa provides special assistance for passengers with reduced mobility, medical needs, or other accessibility requirements. Travelers should request these services before departure through official customer support.
Lufthansa customer support assists with reservations, flight changes, cancellations, refunds, baggage inquiries, check-in support, flight status updates, special assistance requests, and Miles & More membership-related questions.